Frequently Questions

1.Question:Are you manufacture?

Answer:

Yes,we are the professional manufacture which have more than 5 workshops.

2.Question: How about the service ?
Answer:
1).reply it at once if from Ali-trademanager,if by email,it reply it within 12 hour
2).deliver max. days within 15 days
3).24 hours for after -sale serive
4).more than 12 years experience in this kind machine field
5).fluent english ,communication barrier free

3.Question:What’s the guarantee ?
Answer:
1).Our guarantee for 18 months.
2).24 hour’s technical support by email or calling
3).English manual and video tutorial
4).2 year quality guaranty for the machine (excluding the consumables)
5).We will provide the consumable parts at an agency price
6).24 hours on line service each day, free technical support.

4. Q: Do you provide equipment operation training?

Answer:
A: Yes. We can send professional engineers to the working site for equipment installation, adjustment, and operation training. All of our engineers have passport.

5.Question:if our price is higher than another company or factories ?
Answer:
please check, what is is the different of the machine parts ,service and guarantee,especially the machine inner electric parts, sometimes, if machines have breakdown, the most reason is the machine inner electric parts problem, but we use the famous and reliable parts for the machines inside.

6.Question:How long is the delivery time ?
Answer:
For standard machines, it would be 3-15 days; For non-standard machines and customized machines according to clients specific requirements, it would be 15 to 30 days.

7.Question: What is the payment ?
Answer:
Any payment method you want,such as L/C,T/T,D/P,West-union and so on.